Refund policy

Zerelle FZC Non-Refundable Policy

At Zerelle FZC, each pair of sunglasses is crafted and packaged with exceptional care and attention to detail. Due to the nature of our product and for hygiene reasons, all sales are final. Please read the following policy carefully before completing your purchase.

 

1. All Sales Are Final

Once an order has been placed and payment has been processed, it cannot be cancelled, returned, or refunded. We encourage customers to review all product details — including size, color, and design — before confirming their purchase.

 

2. Exchanges

We currently do not offer exchanges for change of mind, incorrect orders, or sizing preferences.

 

3. Damaged or Defective Items

In the unlikely event that your item arrives damaged or defective, please contact us within 48 hours of delivery at [insert your support email] with:

 

• Your order number

• A description of the issue

• Clear photos of the product and packaging

 

Our team will review your case and, if approved, offer a replacement for the same item.

 

4. Shipping & Delivery Issues

Zerelle FZC is not responsible for delays, losses, or damages caused by courier services once an order has been dispatched. We recommend ensuring your shipping details are entered accurately during checkout.

 

5. Agreement

By placing an order through our website, you acknowledge and agree to this Non-Refundable Policy.