Shipping policy

 

Shipping Policy – Zerelle Glasses

 

At Zerelle, each pair of glasses is carefully packaged and inspected before shipment to ensure it reaches you in perfect condition.

Shipping & Delivery

 

• Orders are processed within 2–3 business days.

• Shipping times vary depending on your location and will be displayed at checkout.

• Once your order has shipped, you’ll receive a confirmation email with tracking details.

 

Damages & Replacements

 

• If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the issue.

• Upon verification, we will cover the return shipping cost and send you a replacement piece at no additional charge.

 

Non-Refundable Shipping

 

• Please note that shipping fees are non-refundable under all circumstances.

• Returns or exchanges for reasons other than damage (such as change of mind or fit) are not eligible for free return shipping.

 

For any shipping-related questions or concerns, please reach out to us at zerelleofficial@gmail.com